Cancel or Change a Confirmed Event

Once an event has been confirmed, any changes or cancellations must be sent to the Central Reservations Office at least 24 hours in advance.

If you need to cancel or make any changes to your event, please contact the Central Reservations Office at CRO@ecu.edu or 252-328-4731.

CRO Cancellation/No-Show Policy

If the User fails to cancel a confirmed event 2 days prior to the event occurrence, or fails to show up for a confirmed event, the following penalties will be applied:

First Occurrence =

• User/Primary Organization listed on the confirmation will receive an electronic notification from the Central Reservations Office (CRO), warning the User/Organization that future failure to cancel events will result in further penalties.

Second Occurrence =

• User/Primary Organization listed on the confirmation will receive an electronic notification from the Director of CRO.
• $50 penalty for Student Organizations
• $100 penalty for Campus Departments
• Penalties must be paid within 7 days (payments types accepted: Cash, Check, or Inter-Departmental Transfer).
• All upcoming reservations and/or pending requests will be placed on HOLD until the balance is paid in full.

Third (or more) Occurrence(s) =

• User/Primary Organization listed on the confirmation will receive an electronic notification from the Director of CRO.
• Additional $100 penalty for Student Organizations
• Additional $200 penalty for Campus Departments
• Penalties must be paid within 7 days (payments types accepted: Cash, Check, or Inter-Departmental Transfer).
• All upcoming reservations and/or pending requests will be placed on HOLD until the balance is paid in full.